Refund and Cancellation Policy
Last updated: 31 July 2026
Try before paying
Try 2 of 13 cases free with no card required before choosing a subscription.
Automatic renewal
Monthly and annual subscriptions renew automatically through Stripe at the price and interval shown at checkout until cancelled. Any applicable tax is shown before payment.
How cancellation works
Open the account dashboard, choose Manage subscription and cancel in the Stripe customer portal. Cancellation stops future renewals. Full access normally continues until the end of the billing period already paid for; cancelling does not by itself create a prorated refund.
Refunds and payment errors
Contact support as soon as reasonably possible if you were charged incorrectly, paid more than once, could not access the paid service, or believe the service was not provided with required care and skill. Include the account email, charge date and reason, but never send full card details. Requests are assessed promptly and refunds are provided where required by Australian Consumer Law or otherwise approved by the operator.
Failed and past-due payments
Stripe may retry a failed renewal and notify you to update the payment method. Full access is paused when the subscription is not active or trialling and can be restored after Stripe confirms successful payment.
Processing time
Approved refunds are returned through Stripe to the original payment method. Bank processing time is outside the operator’s control. Support aims to reply within two business days during the beta.